Privacy policy

This notice explains how KEYTYPE S.r.l. processes the personal data of customers, prospects, job applicants and visitors to www.keytype.it, in accordance with Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

1. Purposes of processing

Keytype processes personal data for the following purposes:

1. Contract and pre-contract management – entering into, performing and administering contracts for software supply, technical support, training and consulting.
2. Sales and information requests – replying to requests sent through the website forms, email, phone, WhatsApp or other channels.
3. Website purchases – handling shop orders (for example licence plate search packages), payments and invoicing.
4. Accounts and software platforms – creating and managing access to SaaS services, the customer portal and support tickets.
5. Recruitment – assessing applications sent through the Careers section.
6. Legal and tax obligations – issuing invoices, bookkeeping and document retention.
7. Marketing – sending newsletters and promotional communications, only with your explicit consent.
8. IT security – recording the technical logs needed to protect our systems and ensure service continuity.
9. Website browsing – use of technical cookies and, only with your consent, analytics and marketing cookies, as described in the Cookie Policy.

2. Legal basis

• performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR);
• compliance with legal obligations (Art. 6(1)(c) GDPR);
• the controller’s legitimate interest in managing customer relationships and keeping its systems secure (Art. 6(1)(f) GDPR);
• the data subject’s consent for marketing and non-essential cookies (Art. 6(1)(a) GDPR).

3. Data we process

• identification and contact data (name, surname, company, VAT number, address, email, phone);
• login credentials for software services;
• billing and payment data (card details are handled directly by payment providers and are not stored by Keytype);
• data contained in CVs sent for open positions;
• system usage logs and support requests;
• technical browsing data (IP address, cookies, session identifiers).

4. How we process data

Data is processed with IT and electronic tools, in line with the principles of lawfulness, fairness, transparency, data minimisation and integrity. It is kept in protected systems that only authorised staff can access.

5. Retention

• contract and tax data: for the duration of the relationship and the following 10 years;
• marketing data: until consent is withdrawn;
• job applications: for as long as needed for recruitment and in any case no longer than 24 months;
• technical logs: no longer than 12 months, unless required by law or for security reasons.

6. Recipients

• tax, legal and technical advisers appointed by Keytype;
• IT, cloud, hosting and payment service providers, appointed as data processors;
• public bodies and authorities, where required by law.

Data is not transferred outside the European Union, except to providers that guarantee an adequate level of protection under Articles 45 and 46 GDPR.

7. Your rights

You can exercise the rights provided by Articles 15–22 GDPR at any time:

• access to your data;
• rectification or update;
• erasure (“right to be forgotten”);
• restriction of or objection to processing;
• data portability;
• withdrawal of consent, without affecting the lawfulness of prior processing.

Requests can be sent to privacy@keytype.it or to the certified email address keytype@legalmail.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

8. Cookies

On your first visit the website shows a banner asking you to choose between necessary cookies only and all cookies. Non-essential cookies are used only after you give consent. Full details are in the Cookie Policy.

9. Security

• multi-factor authentication for system access;
• regular backups;
• encryption of sensitive data;
• access control and staff training.

10. Updates

This notice may be updated from time to time. Material changes will be communicated through the website or other suitable channels.

Last updated: 30 October 2026