CUSTOMER SUPPORT
A single point of contact for fast, trackable and organised support
Open a ticket by filling in the form: your request goes straight to our technical team, who take charge of it and handle it by priority.
- Handled by the Keytype technical team
- Prioritised by urgency and operational impact
- Status and history always available
For urgent matters call +39 02 30613071 or message us on WhatsApp +39 392 4904861
or email info@keytype.it
Open a support ticket
Fields marked with * are required.
THE SERVICE
Business continuity across all the solutions we implement
The Keytype support service is designed to ensure business continuity and timely intervention on all the solutions we implement.
Through the ticketing system you can report support requests, issues or enhancement needs in a structured and trackable way, avoiding fragmented communication and uncertain response times.
Every ticket is taken on by our technical team, analysed and handled by priority, with a history that is always available to ensure transparency, order and control.
HOW IT WORKS
Organised support, from request to resolution
Structured ticket submission
Send your request through a dedicated, well-organised system that collects all the information needed to resolve the issue quickly and effectively.
Traceability
Track ticket status and the history of interventions.
Priority management
Every report is handled according to its urgency.
Specialist support
Direct support from a dedicated technical team with in-depth knowledge of Keytype solutions.
Organised, trackable support
Every request is managed through a ticket, with status and history always available, for organised and transparent support.
Targeted, expert intervention
Reports are handled by a specialist technical team that acts quickly and effectively.
FREQUENTLY ASKED QUESTIONS
The answers you are looking for
Can't find what you need? Call us on +39 02 30613071, message us on WhatsApp +39 392 4904861 or email info@keytype.it.
How do I open a support ticket?
Fill in the form at the top of this page with the details of your request. You can also attach a screenshot or a file.
What kind of requests can I submit via ticket?
You can report technical problems, malfunctions, support requests or the need for enhancements.
How is ticket priority managed?
Priority is assigned according to urgency and impact on day-to-day operations.
Can I track the status of my request?
Yes. Every ticket is trackable and you will receive status updates by email.
Who handles support requests?
Tickets are handled by the Keytype technical team, who specialise in the solutions we implement.