FULL CONTROL OF YOUR WHATSAPP REQUESTS
All customer requests in a single business WhatsApp channel
Konnect24 collects your customers’ WhatsApp Business messages, turns them into tasks assigned to the right counter clerk or team, and measures response times and outcomes. No more personal phones and scattered chats.
HOW IT WORKS
From customer message to reply, fully under control
01
Centralised inbox
All WhatsApp Business messages flow into a single shared platform, accessible to the whole team.
02
Tasks and assignment
Every request becomes a trackable task, assigned to the right counter clerk or department according to defined rules.
03
Multiple numbers, one dashboard
Connect multiple business numbers with a simple QR code and manage everything from the same dashboard.
04
KPIs and performance
Pick-up and response times, outcomes and workloads for each counter clerk and for each team.
THE BENEFITS
Why companies choose Konnect24
No lost requests
Every message is logged and assigned: no more forgotten replies or chats stuck on the phone of a colleague on holiday.
Faster replies
The request reaches the right person straight away, with the full conversation history.
Control for the business owner
Dashboards with real customer service figures, by counter clerk and by branch.
Company data, not personal data
Conversations stay with the company, even when staff change.
Integrated with Odoo
Customers, quotations and orders linked to WhatsApp conversations.
Powered by Minus1
With Minus1, every spare parts request arrives with the vehicle already identified and the part number suggested.
KONNECT24 + MINUS1
From WhatsApp request to the right part number
Konnect24 organises the requests and Minus1 does the technical work: it reads text, voice notes and photos, identifies the vehicle from the licence plate and suggests the correct parts on the InfoPro Digital Automotive database.
The counter clerk replies in seconds, and Konnect24 records response time and outcome.
FREQUENTLY ASKED QUESTIONS
The answers you are looking for
Can't find what you need? Call us on +39 02 30613071, message us on WhatsApp +39 392 4904861 or email info@keytype.it.
Do I need a WhatsApp Business number?
Yes, Konnect24 works with business WhatsApp Business numbers, which we connect via QR code during activation.
How many users can I connect?
The service is sized on the number of counter clerks and operators, and can scale up at any time.
How long does it take to get started?
Activation, including the setup of users, teams and assignment rules plus remote training, normally takes just a few working days.
Does it integrate with my management system?
Konnect24 was built to work with Odoo; for other management systems we assess the integration case by case.
Want to see Konnect24 in action?
We will show you a demo with real requests and your customer service KPIs.