IT and connectivity services for businesses
Odoo.sh
The client
3MSolutions SRL designs and manages corporate networks, VoIP systems and service desks, and provides consulting and supply of hardware and software.
The challenge
CRM and quotations on separate applications
Ticketing and support on non-integrated platforms
Invoicing and financial control based on manual procedures
No single view of customers, contracts and margins
The Keytype solution
- Odoo on Odoo.sh, introduced step by step with workflow mapping, KPIs and automations
- CRM, sales and digital signature of quotes
- IT projects with timesheets, timelines and costs
- A structured service desk with SLAs, assignments and monitoring
- Subscriptions and recurring invoicing
- Accounting and bank reconciliation
- Training, ongoing support and change management
The results
A single view of customers, contracts and projects
Less manual work
More effective coordination between sales and technical teams
Service desk SLAs monitored
Margins under control by customer and service
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